Refund policy

We offer a 30-day return period. Please contact us within 30 days of receiving your order if you wish to request a return. This policy does not affect your statutory rights.

You may handle and inspect the item as you would in a shop. Please return it securely packaged; the original packaging is preferred where available but is not essential. We may reduce the refund if handling beyond what is reasonably necessary has caused a loss in value. Proof of purchase is required.

Unless the item is faulty, damaged or not as described, the buyer is responsible for return postage costs.

You can always contact us for any return question at info@northeastcaptures.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Gift cards cannot be returned. Items made to your specifications or clearly personalised cannot normally be returned because you have changed your mind. This does not affect your statutory rights if an item is faulty, damaged or not as described.

Sale items have the same statutory return rights as full-price items.

Exchanges

We do not offer direct exchanges for change-of-mind returns. If your return is accepted, you may place a separate order for the item you prefer.

This does not affect your statutory rights to an appropriate remedy where an item is faulty, damaged or not as described.

Refunds

We will confirm when we receive your return and inspect it. If a refund is due, it will be issued to your original payment method within 14 days of receiving the returned item or evidence that it has been sent back.

Where distance-selling cancellation rights apply, the refund will also include the cost of our standard delivery option. Any additional amount paid for a faster or premium delivery service is not refundable.

Your bank or card provider may require additional time to show the refund in your account.